Frequently Asked Questions

  • Yes! We offer Afterpay with no minimum order purchase. Flexible payment plans could be arranged; please send us a message on our Instagram (@pineleafcrystals.co) or email pineleafcrystals@gmail.com. Flexible payment plans are made over on PayPal or as a reserved listing on the website. We require:

    1. Minimum purchase of $100

    2. 30% immediate deposit

    3. For the order to be paid in full within 30 days (negotiable for larger orders, however is not guaranteed)

  • Shipping costs increase depending on the weight/number of items in your order.

    Here are the approximate shipping costs for some countries:Australia - $8.50 (Free over $75)

    USA + Canada - $16 (Free over $200)

    New Zealand - $10 (Free over $150)

    Asia - $13

    UK - $16

    We ship worldwide. If your country is not listed here feel free to send us a DM on Instagram (@pineleafcrystals.co) or an email pineleafcrystals@gmail.com.

    Please note we generally do not offer free shipping on sales that are 15% OFF or above.

    All packages are shipped tracked.

  • We ship packages one to two times a week. We aim to ship packages as frequently as possible in the future. Please keep in mind this business is run by one person!

    Orders are shipped within 2-6 business days.

    All orders are shipped from Sydney, Australia.

    Shipping depends on where you are located. Please refer to the AusPost website for an estimate.

    https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

  • All items are listed in Australian Dollars (AUD).

  • Returns are considered on a case-by-case situation so please send us an email and provide us with more information if you require a return. We must be contacted within 5 days of the arrival of your package, and the returned product should be properly packaged and undamaged. Shipping costs must be paid by the buyer.

    For products that were damaged during shipping please contact us via email at pineleafcrystals@gmail.com or Instagram messages at @pineleafcrystals.co

    We are not responsible for any theft, loss, or damage occurring to the products after arrival.

    Contact us at VIA pineleafcrystals@gmail.com if you have further questions.

  • Pine Leaf Crystals Co. is run by one person. An influx of orders may cause your package to be shipped later than expected. Please understand that the processing time for your order may take 2-6 business days.

    Pine Leaf Crystals Co. are not responsible for any duty or tax collected by the country of delivery.

    Any difference in shipping cost between the estimated cost at checkout and the actual cost will be refunded when the shipment is completed.

    All orders are final. we will not offer refunds for purchasing the incorrect item.

    Please make sure that your address is correct before pressing ‘purchase’. Pine Leaf Crystals Co. are not responsible for any lost packages due to incorrect addresses. please let us know immediately if your mailing or email address is incorrect.